Privacy Policy | CloudVision

Summary: CloudVision collects your contact details only when you choose to contact us: through our contact form, by phone or on WhatsApp. We use Cloudflare Web Analytics, which sets no cookies, to count visits to our pages. We do not use advertising cookies. We never sell your data or use it for advertising.

Data controller: CloudVision is the data controller for the personal data described in this policy. You can contact us about it at info@cloud-vision.uk.

1. What personal data we collect

1.1 Contact form

When you submit an enquiry via our website contact form, we collect:

First name and last name (required)
Work email address (required)
Phone number (optional)
Company name (required)
Free-text message (optional)

1.2 Phone calls and WhatsApp messages

If you call us or message us on WhatsApp at +44 20 3411 2041, we receive:

Your phone number
Your name, or the profile name and photo you have set in WhatsApp
What you tell us during the call, or the messages and any files you send us on WhatsApp

1.3 Analytics data

We use Cloudflare Web Analytics to understand how many people visit our pages and how quickly they load. It does not set cookies or use your browser’s local storage, and Cloudflare states that it does not fingerprint or track individual visitors. We see only aggregate figures, such as page views, referring websites and visitors’ browser, device type and country. Cloudflare processes this data on our behalf (see section 4).

1.4 Data we do NOT collect

We do not collect payment information, create user accounts, or use tracking pixels for advertising purposes.

2. Legal basis for processing

Processing activity	Legal basis (UK GDPR)
Responding to your enquiry by contact form, phone or WhatsApp	Legitimate interests (Article 6(1)(f)), to respond to pre-contractual enquiries, or Contract (Article 6(1)(b)) where the enquiry relates to entering into an agreement
Compliance with legal obligations	Legal obligation (Article 6(1)(c))

3. How we use your data

We use the details you send us through the contact form, by phone or on WhatsApp solely to:

Respond to your enquiry
Provide information about our services that you have requested
Follow up on any proposal or consultation we provide to you

We do not use your contact details for unsolicited marketing without your separate consent.

4. Third parties and data processors

We share data only with the following service providers who process it on our behalf, under data processing agreements:

Processor	Purpose	Location
Staticforms (staticforms.dev)	Receives and delivers contact form submissions to us by email	EU / USA
Cloudflare	Website hosting, CDN, security and web analytics (processes server logs)	USA / Global (SCCs in place)

WhatsApp: if you message us on WhatsApp, your messages are carried by WhatsApp, which is run by WhatsApp Ireland Limited (part of Meta) for users in the UK and Europe. WhatsApp handles your data under its own privacy policy, not on our behalf. WhatsApp states that messages are end-to-end encrypted. If you would rather not use WhatsApp, you can call us, email us or use the contact form.

We do not sell, rent, or trade your personal data to any third party.

5. Cookies

5.1 Essential cookies

Our website does not set essential cookies of its own. We use no login sessions or shopping carts.

5.2 Analytics cookies

We do not set any analytics or advertising cookies. Cloudflare Web Analytics works without cookies.

5.3 Cloudflare cookies

Cloudflare may set a __cf_bm cookie for bot management. This is a technically necessary cookie for website security and does not require consent under PECR.

6. Data retention

Data type	Retention period
Contact form submissions	Retained for up to 2 years from the date of submission, or until the business relationship concludes, whichever is longer. Deleted on request.
Phone and WhatsApp enquiries	As for contact form submissions: up to 2 years from your last message, or until the business relationship concludes, whichever is longer. Deleted on request.
Server / access logs (Cloudflare)	Up to 30 days

7. Your rights under UK GDPR

You have the following rights in relation to your personal data:

Right of access: request a copy of the personal data we hold about you
Right to rectification: ask us to correct inaccurate or incomplete data
Right to erasure: ask us to delete your personal data where there is no compelling reason for us to continue processing it
Right to restriction: ask us to restrict processing of your data in certain circumstances
Right to data portability: request a machine-readable copy of data you have provided to us
Right to object: object to processing based on legitimate interests
Right to withdraw consent: withdraw any consent you have given at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, email us at info@cloud-vision.uk. We will respond within one calendar month.

8. International data transfers

Some of our processors (Cloudflare, Staticforms) may transfer data outside the UK/EEA to the United States. Where this occurs, transfers are protected by Standard Contractual Clauses (SCCs) approved by the UK ICO, or the UK International Data Transfer Agreement (IDTA), providing equivalent safeguards to UK data protection law. If you message us on WhatsApp, WhatsApp may also transfer your data outside the UK, as described in its privacy policy.

9. How we protect your data

We take reasonable technical and organisational measures to protect your personal data, including:

HTTPS encryption (TLS) for all data in transit
HTTP Strict Transport Security (HSTS) enforced at the network level
Content Security Policy headers to prevent injection attacks
Access to contact form data restricted to authorised CloudVision staff only

Backup data for our managed backup service is stored in the UK by default. It can instead be stored in Canada, the USA, Ireland, Germany, Singapore, Australia or Japan.

Backup data centres: ISO 27001 certified, SOC 2 Type 2 audited UK data residency by default HTTPS / HSTS

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first at info@cloud-vision.uk so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Significant changes will be communicated via a notice on our website.

12. Contact us

For any privacy-related queries, requests, or concerns:

info@cloud-vision.uk
Call or WhatsApp +44 20 3411 2041